Privacy Policy

This Privacy Policy explains how personal information may be collected, used, stored and shared when you visit www.unseenera.com or contact UNSEEN ERA®.

UNSEEN ERA®

1. Who We Are

www.unseenera.com is the global website of the UNSEEN ERA® industrial automation brand and is operated by Unseen Era Holdings Private Limited. UNSEEN ERA® also has regional operations serving India, the UAE/Middle East and Hong Kong/Asia. Where you request information, products or services relating to a particular region, your enquiry may be forwarded to the relevant regional UNSEEN ERA® company or team.

2. Information We May Collect

Depending on how you interact with the Website, we may collect information such as:

Name
company or organization name
job title
business email address
telephone number
country or region
enquiry, application or project information
documents or information voluntarily provided by you
IP address
browser and device information
approximate location derived from technical information
Website pages visited and interaction data
cookie and analytics information.

We do not intentionally request sensitive personal information through the general Website enquiry process.

3. How We Collect Information

Information may be collected when you:

submit a contact or enquiry form
email or otherwise contact us
interact with Website features
visit pages on the Website
follow links to regional UNSEEN ERA® websites
consent to cookies or analytics technologies where consent is required.

Certain technical information may be collected automatically through servers, cookies and analytics technologies.

4. How We Use Personal Information

We may use personal information for purposes including:

responding to enquiries
connecting you with the appropriate regional UNSEEN ERA® team
preparing quotations or technical responses
understanding application or project requirements
providing requested product or service information
maintaining business communications
improving the Website and user experience
analyzing Website performance
protecting against fraud, abuse and cybersecurity threats
maintaining business and legal records
complying with applicable laws and regulatory requirements
sending business or marketing communications where permitted by law and, where required, with your consent.

We will not use personal information for materially unrelated purposes without an appropriate legal basis or required consent.

5. Regional Sharing Within UNSEEN ERA®

Because UNSEEN ERA® operates internationally, information may be shared with the relevant regional UNSEEN ERA® company where necessary to respond to your request.

Information is shared only where reasonably necessary for the relevant business purpose.

6. Service Providers

We may use third-party service providers for services such as:

website hosting and cloud infrastructure
website analytics
cybersecurity
email
customer relationship management
enquiry management
website maintenance.

Such providers may process limited personal information on our behalf. We expect service providers handling personal information to maintain appropriate confidentiality and security safeguards.

7. Cookies and Analytics

The Website may use cookies and similar technologies to:

Some cookies are necessary for Website operation. Where required by applicable law, non-essential analytics or advertising cookies will be activated only after obtaining appropriate consent.

8. International Data Transfers

Because UNSEEN ERA® has operations and service providers in multiple countries, personal information may be processed or transferred across national borders.

Where applicable law requires safeguards for international transfers, reasonable measures will be used to protect the transferred information and comply with applicable requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for:

responding to enquiries
maintaining business relationships
fulfilling contractual or legal requirements
resolving disputes
maintaining appropriate business records
legitimate operational purposes.

Retention periods may vary depending on the nature of the information and applicable legal requirements. Information that is no longer required will be deleted, anonymized or securely disposed of where reasonably practicable and legally appropriate.

10. Data Security

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against unauthorized access, unlawful processing, accidental loss, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

request information about how your data is processed;
request access to personal information held about you;
request correction of inaccurate information
request deletion or erasure where applicable
withdraw consent where processing is based on consent
object to or restrict certain processing
request cessation of certain marketing communications
raise a complaint regarding the handling of your personal information.

Some rights may be subject to legal exceptions, identity verification requirements or record-retention obligations.

12. Marketing Communications

Where we send marketing communications, you may request to stop receiving them at any time by using the unsubscribe mechanism provided in the communication or by contacting us directly.

We may still send necessary transactional, technical or administrative communications where appropriate.

13. Children's Privacy

www.unseenera.com is a business-to-business industrial website and is not intended for children. We do not knowingly seek to collect personal information from children through this Website.

If we become aware that personal information from a child has been collected without appropriate authorization where required, we will take reasonable steps to address it.

14. Third-Party and Regional Websites

The Website may link to:

Those websites may maintain their own privacy policies and data-processing practices. Users should review the applicable privacy notice when visiting another website.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Website, business, technologies or applicable legal and regulatory requirements.

The latest version will display its effective date at the top of this page.

16. Contact and Privacy Requests

Questions or requests relating to this Privacy Policy or your personal information may be directed to: